Refund & Exchange Policy

Refund & Exchange Policy

A refund or exchange may be requested at any time prior to your receipt of the merchandise. Your refund will include taxes paid and the cost of any additional protection or warranty programs purchased. After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for a full refund, less delivery fees, so long as it is returned or exchanged within 7 days of pickup or delivery. To be eligible for return, except where prohibited by law, and unless your merchandise qualifies for replacement under a promotional program, Mattresses and Box Springs must have law tags attached, and be in sanitary condition, clean and free of tears, burns, stains of any kind. Except where prohibited by law, a 15% restocking fee may be charged on returned merchandise or cancelled orders. Refunds may only be made if merchandise is in ” as-new” condition. ” AS-IS” and ” One Only” items are not refundable or exchangeable. Refunds will be in the same form as that of the original payment and issued only to the individual(s) listed in the invoice, except for cash. If your original payment was a cash payment and your refund exceeds $250, a refund check will be issued by our Corporate Office within 10 days and will be mailed to you by the store. 

Credit card purchases will be refunded to the card used. Gift card purchases will be refunded to a gift card. Cash or check purchases will receive a refund check by mail. A receipt is required to return items purchased from our store.

Grand Home Furniture feels you deserve the best price backed by quality service, and we undertake a variety of measures to make sure that’s what you receive. Most stores have a “guaranteed low price” or some other bold statement followed by a long list of exclusions and disclaimers. We prefer to keep it simple and straightforward. 

 Grand Home Furniture guarantees you will not find a lower price on an identical item with comparable terms, services and conditions. We want your business and know we must compete with every other furniture dealer – national chains, “discount” stores, and internet sites like Amazon and Wayfair. We appreciate the opportunity to earn your online shopping trust, and as promised we won’t disappoint

90-Day Price Lock

Price Lock holds the price of merchandise for 90 days beginning on the date of your deposit. This policy does not guarantee availability of merchandise. Your purchase must be a minimum of $500 with a 10% down payment and payments of 10% of the original invoice total each month. You may cancel the price lock and receive a full refund if your request is made within 180 days of your last payment. After 180 days of inactivity, Grand Home Furniture will deduct a non-refundable of your last payment. After 180 days of inactivity, Grand Home Furniture will deduct a non-refundable $10 service fee from your invoice every month, except where prohibited by law.

Guarantee Of Fabrics

Since manufacturers of upholstered fabrics do not guarantee their merchandise from shrinkage, color fastness, or quality wearing, we are unable to consider adjustments, claims or credits for fabric merchandise. If you have purchased optional fabric protection, please refer to your optional fabric protection warranty for claim information.

Merchandise Delivered By Store

If you pay for delivery service, merchandise will be delivered to you and assembled, excluding merchandise advertised as requiring customer assembly. You will also receive, for a period of one year, in-home service for any repair of defective items if, at the time of service, you live within the store’ s service and delivery area. If you no longer live within the store’ s service and delivery area it will be your responsibility to return any merchandise to the store for service or exchange. If, during delivery, your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of the delivery.

Merchandise Picked Up By Customer

Stores do not have the ability to hold merchandise past the scheduled date of pick up. If you are unable to pick up your merchandise on your scheduled date, please notify the store immediately. Except where prohibited by law, there will be a 15% restocking fee on merchandise that has been returned to stock. At the time of pick up, inspect your merchandise for any visible signs of defect prior to departing the store. It is your responsibility to properly secure and tie down merchandise to your vehicle. Grand Home Furniture may assist in loading merchandise but reserves the right to refuse loading merchandise which may result in injuries or property damage. Grand Home Furniture will not be responsible for any damage or loss caused to customer merchandise and/or any vehicles during the loading or transportation of your merchandise. Once picked up, if you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise to be eligible for a refund or exchange. It will be your responsibility to return any merchandise to the store for service or exchange.

Warranty

Under conditions of normal usage Grand Home Furniture will conduct repairs on any defect in workmanship without any charge to the original purchaser for a one year period from the date of possession of the original purchase. Grand Home Furniture will not perform work or repair any furniture which may cause a hazard to our employees or our property. Warranty coverage does not apply to furniture that has been heavily soiled, stained, intentionally misused, altered, improperly cleaned, infested, damaged in transit, or otherwise damaged in a way that is not the result of defect in the workmanship of the product. If the item cannot be repaired to factory specifications, the item will be replaced with the same or comparable merchandise. If the same item is not available, Grand Home Furniture will issue an IN-STORE CREDIT towards new merchandise. Accessory items are warranted for a period of 90 days. ” AS-IS” items carry no warranty and the sale is final (except where prohibited by law). For warranty claims on mattresses, box springs, or additional protection or warranty programs, refer to that warranty for service information.